Description

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry.

Responsibilities

•  To provide administrative service and support to Capitec Bank’s clients; utilizing product knowledge to attend to enquiries and complaints relating to account information and card transactions.
•  To provide support to all clients making use of Capitec Bank’s Internet Banking and Mobile Banking services.

Requirements

•  1 - 2 years inbound contact centre.
•  Customer service experience.
•  Grade 12 National Certificate / Vocational.
•  Call centre processes and procedures.
•  Customer care and service protocol.

Skills & Competencies

•  Communications Skills.
•  Problem solving skills.
•  Telephonic / Call skills.
•  Attention to Detail.