Description

The OPS Administrator at Fidelity Services Group will coordinate administrative tasks, including managing the Regional Manager’s diary, operational travel, and compiling reports. The role also involves handling client complaints, managing correspondence, and supporting area managers with ad-hoc tasks.

Responsibilities

•  Coordinate meetings and handle minute-taking, agendas, and distribution of correspondence for the OPS department.
•  Maintain the Regional Manager’s diary and filing system.
•  Coordinate operational travel and accommodation bookings.
•  Manage orders, CAPEX for the operations department, and compile weekly/monthly operational reports.
•  Handle client-related tasks such as complaints, ensuring timely resolution, and maintaining communication regarding client cancellations.
•  Assist with managing excess leave, screening documentation, and telephone calls for the Regional Manager.
•  Support Area Managers and Training Instructors with ad-hoc tasks.
•  Ensure cleanliness and security of the AR Department and Regional Manager's office.
•  Serve as EHS representative for the AR department.

Requirements

•  Matric.
•  Excellent Communication Skills (English and Afrikaans).
•  Computer literacy essential (MS Word, Excel, PowerPoint, MS Outlook.

Skills & Competencies

•  Ability to handle pressure.
•  Able to work independently.
•  Attention to detail.
•  Ability to meet deadlines.
•  Action orientated.
•  Drive for results.
•  Integrity and trust.
•  Managerial courage.
•  Interpersonal skills.
•  Political savvy.