Description

To be an ambassador of LINDT ensuring all customers receive a world class premium experience. Delivering exceptional customer service and achieve sales goals.

Responsibilities

•  Deliver exceptional customer service at all times, across all sections of the Chocolate Shop and over the phone.
•  Greeting all customers, “Welcome to Lindt”, hosting and providing a memorable experience.
•  Educating and informing customers on Lindt chocolate products and handling them with passion and in-depth knowledge.
•  Actively sampling provides product knowledge and introduces products through discussion of taste profiles and ingredients.
•  Awareness of daily sales budgets, actively upselling to increase customer transaction spend.
•  Inform all customers of current instore promotions, events, and directed information.
•  Provide customers assistance in the selection of quality Lindt products, encouraging additional sales.
•  Serving more than one customer at a time, acknowledging and communicating at all times.
•  Multi-task between completing store operational tasks and serving customers.
•  Processing the customer orders through the POS, and credit card transactions.
•  Own and manage individual tills, including counting floats and performing end of shift till procedure.
•  Preparing big customer orders.
•  Ensure complaints are addressed immediately by informing the Manager on duty.
•  Develop a rapport with regular customers encouraging repeat business. Maintain a pleasant friendly atmosphere within the store at all times.
•  Restocking and cleaning through the day.

Requirements

•  Previous experience in customer service.
•  Previous experience in a similar retail environment.
•  Grade 12.
•  Confident and Interactive with a friendly disposition.
•  Polite and Patient.
•  Proficiency in Microsoft Office (Specifically Excel and Powerpoint).

Skills & Competencies

•  Customer Service.
•  Sales skills.
•  Ability to handle credit card transactions.