Description

The overall purpose of this position is to ensure the effective and efficient operations of the Branch and ensuring that all site-specific security requirements are adhered to and that the client’s needs are efficiently and professionally met at all times.

Responsibilities

•  Complete all daily reports of different Client’s / Superiors and send at end of shift.
•  Make sure all Registers are up to date
•  Make sure all Standard Operational Procedures are adhered to.
•  Report any differences over R 50.00 to Branch Manager.
•  Report any faulty equipment to Branch Manager.
•  Report all consumables to Branch Manager.
•  Handling al queries, incident and initial investigation reports.
•  Make sure Tellers have all relevant documentation for daily use.
•  Make sure all relevant documentation is completed.
•  Make sure all relevant documentation is filed.
•  Detailed feedback needs to be supplied on queries received from the SBSA team.
•  Ensuring all daily reports and statistics are up to date, accurate and submitted to the relevant SBSA email recipient at EOD – 16H00.
•  Ensuring to honor the TAT by meeting the 2 hour rule.
•  Detailed and accurate feedback on stock levels and the placing of orders to the SBSA team (Refer to SOP) once every 4 weeks.
•  Effective communication and accuracy upon submission of documents to the SBSA team.
•  Ensure all relevant documentation is complete / neat and filed daily.
•  Ensuring all stationary orders are dispatched to client timeously (Rubber bands , Deposit books , Money grips).
•  Filling , archiving and dispatching of documents to Metro file with the correct documentation.
•  Refer to SOP) ONE MONTH TO BE KEPT ON SITE.
•  Securing footage on the server and by copying on a CD for distribution to clients.
•  The TDC`S to be handed over to the respective CIT company and a proper out list to be submitted to the SBSA Team in order to trace the documents that needs to be delivered to the respective clients daily and confirmation required on a Friday by 13H00 that the TDC`s was sent out for the week.
•  Reporting to the branch manager and the Regional CLO of the region to inform him/her of all incidents via e-mail and telephone daily by 16h00.

Requirements

•  Grade 12 or NQF Level 4 Certificate.
•  MS Office computer literacy (Word, Excel & Outlook).
•  Good interaction skills, bilingual, communication & negotiation skills.
•  Portray a professional image.
•  Excellent administration skills.
•  Good writing & reporting skills.
•  Excellent time management.
•  Honest, reliable and trustable characteristics.

Skills & Competencies

•  Interpersonal skills.
•  Communication.
•  Customer Focused.
•  Analytical and critical thinking skills.
•  Customer focussed.
•  Team player.