Description

The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.

Responsibilities

•  Monitor and action emergency and non-emergency signals.
•  Phoning of the Premises/ Clients/ Key holders.
•  Recording all relevant information into the activations by means of computer.
•  Record and report all incidents and accidents to the senior on duty.
•  Ensure all relevant administrative work and handled signals are completed.
•  Monitoring and action of vehicle violations.
•  Updating of timesheets.
•  Report any faults to the appropriate authority on duty.
•  Not abuse the use of company telephones for private telephone calls.
•  Effective use and compliance of safety and zero harm standards.
•  Responsible for a clean and tidy workstation.
•  Telephonic assistance with any problems or complaints.
•  Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V.
•  Reporting of any faulty alarm systems through the appropriate channel(s).
•  Sales leads to be recorded and reported through the appropriate channel(s).
•  Have sound knowledge about all facets pertaining to your position.
•  Attend all required meetings and training sessions.
•  Not abuse company telephone for private calls.
•  Standing Operating Procedures must be upheld.
•  Meeting and keeping on agreed upon service level and performance targets.
•  High standard of service must be upheld.
•  Assisting with other ad-hoc tasks and projects as and when required.

Requirements

•  Grade 12 (Matric).
•  Grade C PSIRA Registered.