Description

Support and provide superior service to internal and external customers via phone, email or face-to-face.

Responsibilities

•  Receive and process cancellations.
•  Handle incoming calls or enquiries from customers who wish to cancel their service.
•  Investigate and solve customer’s complaints or queries.
•  Provide feedback to customers and ensure the relevant region is updated.
•  Keep accurate records of discussions or correspondence with customers.
•  Communicate and coordinate with regions.
•  Record cancellations, complaints and save offers.
•  Analyse statistics or other data as required by management.

Requirements

•  Grade 12 or equivalent.
•  Knowledge of customer service principles and practices.
•  Knowledge of administrative procedures.
•  Knowledge of security industry beneficial.