Description

To deliver service excellence through efficient customer service, point of sale (POS) operational activities and merchandising in store that leads to a positive customer experience.

Responsibilities

•  To efficiently execute all operational activities at the point of sale in a timely and efficient manner.
•  To maintain high levels of accuracy when scanning merchandise and collecting payment for goods purchased, including actioning clubcard rewards.
•  To ensure the safe handling of cash at all times.
•  To proactively promote the Clicks' clubcard and to enroll new clubcard members in order to achieve the clubcard participation targets.
•  To make customers aware of promotions in order to positively affect sales and to ensure customers "feel good and pay less".
•  To deliver superior customer service by acting as a brand ambassador, being visible and offering a friendly and professional service.
•  To efficiently execute and maintain all merchandising and general housekeeping duties according to store and visual merchandise standards.
•  To support the Group’s vision to be the customer’s first choice health and beauty retailer by living and driving the company values.
•  To maintain updated knowledge on products, ranges, promotions and events in order to provide the correct information to customers at all times.

Requirements

•  Grade 12.
•  Maths 50% and English 50% at Grade 12 level (advantageous).
•  Experience in a customer facing role within a retail/FMCG store operations environment (advantageous).
•  Basic maths calculations.
•  Retail/FMCG background and understanding of merchandising and promotions principles.
•  Understanding of stock management procedures.
•  Knowledge of customer service excellence.

Skills & Competencies

•  Planning and organising skills.
•  Problem-solving skills.
•  Strong customer orientation.
•  Good communication skills.
•  Computer literacy.
•  Numeracy skills.