Description

The South African entity is recruiting Call Centre Agents to join their ever-growing team of sales agents. The successful candidate should have great interpersonal skills, great listener, attention to detail, target driven and most importantly focused on exceptional customer service.

We are looking for individuals that will leave no stone unturned in their quest for excellence in team performance and overall team wellbeing.

Responsibilities

•  Evaluate credit worthiness by processing loan applications and documentation within specified limits.
•  Respond promptly to customer service calls and emails.
•  Handle customer complaints and take appropriate action to resolve them.
•  Know our products inside and out so you can answer questions.
•  Communicate with customers through various channels.
•  Responsible for managing and recovering unpaid debts from our internal clients.
•  Monitoring and following up on outstanding debts.
•  Negotiating payment plans and maintaining accurate records of all transactions.
•  Locate clients using external and internal sources.
•  Able to handle questions and complaints.
•  Able to work on a spreadsheet.
•  Make life easy for Unifi clients and peers.
•  Serve by Unifi Values – Unity, Dignity, Simplicity and Trust.
•  Ensure you achieve goals established.
•  Operates with urgency and meet deadlines.
•  Communicate both verbally and written.
•  Follow company procedures policies and mandates.

Requirements

•  Grade 12.
•  1-2 years' experience working in a call center will be advantage.
•  Fluent in English.

Skills & Competencies

•  Exceptional organizational and time management skills.
•  Strong analytical and problem-solving skills.
•  Excellent interpersonal and communication skills.