Description

We are seeking a skilled and experienced Telematics Administrator to oversee the day-to-day management and maintenance of our telematics systems.

Responsibilities

•  Create client profiles on various platforms.
•  Activate billing on the system.
•  Ensure accurate unit information is loaded.
•  Manage and monitor telematics systems to ensure accurate data collection and analysis.
•  Troubleshoot technical issues with hardware and software components of the telematics systems.
•  Collaborate with internal teams to optimize telematics performance and efficiency.
•  Manage B2C portals for a seamless user experience.
•  Execute unit renaming tasks.
•  Maintain and update emergency contact information regularly.
•  Primarily engaged in administering the IoT/Sigfox panic system.
•  Ensure units are correctly issued to customers.
•  Generate reports on battery levels and unit statuses.
•  Perform bulk uploads efficiently on B2C portals.
•  Manage escalations, contact numbers, and alert notification uploads.
•  Facilitate linking and de-linking of pre-used devices.
•  Conduct serial number scanning accurately.
•  Handle warranty processes, including device returns and replacements via the manufacturer.
•  Coordinate with the Amber support desk to resolve issues promptly.
•  Be prepared to work after hours should the need arise.
•  Perform ad hoc tasks when required.

Requirements

•  Matric.
•  MS Office competency (Excel, Word, PowerPoint).
•  Strong analytical and problem-solving skills.
•  Excellent communication and interpersonal abilities.
•  Ability to work independently and as part of a team.
•  Attention to detail.
•  Strong administration skills.