Description

To handle Customer calls according to prescribed Call Centre specifications as to inform, assist and advise Customers on all CIPC products, services, related processes, and procedures.

Responsibilities

•  To receive and respond efficiently and effectively to inbound Customer calls.
•  To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures.
•  To determine and resolve Customer service requests and queries on preferably first call resolution.
•  To accurately capture all calls received as prescribed and provide Customer feedback.
•  To contribute to improvement of organizational performance standards.

Requirements

•  A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management.
•  OR
•  A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management.
•  A Call Centre certificate will be an added advantage.
•  1-2 years’ Call Centre experience.