Description

To contribute to the success of the store through providing relevant, accurate information to customers, resolving customer queries to the best of your abilities ensuring that customers are always satisfied.

Responsibilities

•  Contribute to the company’s success by delivering excellent customer service.
•  Act as a host/hostess for customers visiting the business premises.
•  Provide information about products and services through various channels.
•  Resolve customer queries and offer guidance on business processes.
•  Ensure customer satisfaction and manage the cash desk, including orders, exchanges, and refunds.
•  Oversee the business’s loyalty program and manage returned goods in coordination with relevant departments.
•  Provide cash back on returned goods and accurately record all transactions.
•  Strive for minimal customer complaints and ensure quick, reliable service.
•  Ensure compliance with till policies, internal control procedures, and the efficient delivery of services such as the welcome point and loyalty card.
•  Build exceptional relationships with customers and enhance service quality to minimize waiting times.

Requirements

•  Excellent communication skills.
•  Grade 12 or equivalent qualification.
•  Strong interpersonal relations.
•  Professional, empathetic, and friendly demeanor.
•  Previous experience in retail merchandising.
•  Keen attention to detail.
•  A team player with excellent interpersonal relations.
•  Outstanding customer service skills.
•  Self-confident, hardworking, and leads by example.
•  Retail experience is advantageous.
•  Customer service experience is an added advantage.
•  Passion for serving others.
•  Friendly, helpful, confident, and engaging personality.
•  Genuine enthusiasm for working with people.
•  Exceptional customer service abilities.
•  Curious mindset with a proactive approach.
•  Proficiency in English.
•  Ability to multi-task effectively.
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