Description

Dis-Chem Pharmacies requires experienced Cashiers for their Farramere store. Support customer service at point of sale while ensuring a world-class shopping experience. Record customer transactions on the Dis-Chem operating system according to company policies & standard operating procedures, with zero tolerance toward inaccuracies & elimination of fraud risk.

Responsibilities

•  Correctly utilise and manage the call centre telephone in accordance with operational procedures and requirements.
•  Keep abreast of changes in medical aid procedures and requirements for claims and Clinic Services.
•  Ensure that all customer profile statuses are updated correctly and the correct action reasons are entered.
•  Ensure that concise notes are made on the system regarding any special requirements of the patient.
•  Advise and assist patients regarding Clinic Services offered by Dis-Chem.
•  Follow up with patients regarding any feedback requested.
•  Find and provide any information the patient needs as a Dis-Chem customer.
•  Report any customer discrepancies to management.
•  Use proper telephone etiquette when speaking with patients over the phone.
•  Process all interactions necessary for the accurate managements of adherence calls.
•  Contact the Clinics to correct any errors that might occur.
•  Ensure authorisation when needed as per Dis-Chem standards.
•  Maintain customer profiles on the system on the Dis-Chem SAP CRM system.
•  Take note of any telephone or email messages on the customer profile and take suitable action.
•  Report any customer discrepancies to management.
•  Ad hoc systems functions i.e. Fiori, NHLS website, Success factors/MyConnect and Healthforce.
•  Report to management on a regular basis regarding call centre matters.
•  Ensure all call centre related administration is up to date for reporting and auditing purposes.
•  Adhere to Dis-Chem Policies and Procedures and Standard Operating Procedures.

Requirements

•  Grade 12 – Matric or a Senior Certificate.
•  0 – 1 years relevant experience.
•  Customer care experience (Advantageous).
•  Ability to work under pressure.
•  Basic understanding of problem solving.
•  Addresses customer questions in a timely manner.
•  Recognises the need for procedures and follows relevant procedures.
•  Conveys idea and facts verbally using language.
•  Accountability and dependability.