Description

We are seeking a vigilant and detail-oriented Control Room Operator to join our team. The successful candidate will be responsible for monitoring security systems, managing alarms, coordinating emergency responses, and communicating with on-site personnel to ensure the safety and security of our clients.

Responsibilities

•  Monitor live surveillance cameras and alarm systems for multiple locations.
•  Respond promptly to alarms and incidents by initiating appropriate action, including contacting emergency services.
•  Maintain clear and concise communication with on-site security personnel, clients, and emergency services.
•  Log all incidents, alarms, and activities in the control room.
•  Conduct regular system checks to ensure all security equipment is functioning correctly.
•  Follow standard operating procedures for incident management and reporting.
•  Provide regular updates and reports to management on security incidents and system status.
•  Assist with the maintenance and update of control room procedures and protocols.
•  Participate in ongoing training to stay current with security practices and technologies.

Requirements

•  High school diploma or equivalent; additional security training or certifications are a plus.
•  PSIRA registration
•  Proven experience as a Control Room Operator or in a similar security role.
•  Strong observational and multitasking skills.
•  Excellent verbal and written communication skills.
•  Ability to remain calm and make quick decisions in high-pressure situations.
•  Familiarity with security systems, CCTV, and alarm monitoring systems.
•  Proficiency in using computer systems and software related to security operations.
•  Flexibility to work shifts, including nights, weekends, and holidays.
•  Ability to sit for extended periods while monitoring screens.
•  Must be able to work in a high-stress, fast-paced environment.