Description

Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for a National Customer Retention Specialist reporting to the National Operations Director be based at their Head Office in Midrand Waterfall. The position is for their Cleaning Division.

Responsibilities

•  Strategic key accounts comprise the majority of total revenue and losing one of those key accounts could have dire consequences for a business’s bottom line and long-term viability.
•  Because these customers represent such a significant portion of a business, a Strategic Key Accounts Manager should invest in a customer’s long-term satisfaction and success with Servest.
•  A strategic key account manager’s main role is to retain top customers and nurture those key relationships.
•  Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to work together for mutual benefit.
•  Strategic key account management is a long-term strategy that will deliver significant value over time.

Requirements

•  Excellent communications skills.
•  Customer Expertise – nurture strategic relationships.
•  Strategic perspective.
•  Strong leadership qualities.
•  Skilled negotiation ability.
•  Must be able to demonstrate value based selling.
•  Sales diploma.
•  Strong experience in the soft services sector.