Description

Customer Support plays an essential role through providing a brilliant service to new and existing customers, by connecting them to our unique world of workwear and offering them complete solutions.

Responsibilities

•  Gaining a complete understanding of our entire product offering.
•  Understanding customer needs and connecting them to the right solutions.
•  Building and maintaining strong relationships with new and existing customers.
•  Engaging directly with customers around any queries and concerns as well as taking incoming customer calls.
•  Assist customers by preparing quotations for current and future orders.
•  Ensuring all new orders are captured as efficiently as possible, managing the flow of orders, and liaising with the External Advisors as and when needed.
•  Ensure all our products are always well stocked and merchandised to the highest standard.
•  Processing of customer payments at Point of Sale and taking accountability for cash desk when required.
•  Available to work on weekends when required.

Requirements

•  Experience in a similar role focused on looking after customers.
•  Well-spoken with an excellent telephone manner.
•  Fluent in spoken and written English.
•  Proficient in MS Office with advanced Excel (spreadsheets), Word, Outlook; preferably also Syspro.