Description

This career opportunity is available at SHA Risk Specialists a division of Santam for a Claims Service Consultant, who will be based in Johannesburg: Illovo.

Responsibilities

•  Assist the Claims Specialist regarding all aspects related to a portfolio of Claims. This includes the following: new claims registration, current file diary management, certain correspondence like updates to brokers, attending to basic enquiries on claims, payment requests and general administrative functions.
•  Draft settlement agreements in accordance with the instruction.
•  Appoint assessor/investigator on instruction of the Claims Specialist.
•  Monitor service levels in accordance with agreed service level agreements.
•  Monitor assessors and refer concerns to management within the framework of agreed internal protocol.
•  Attend to Operational duties as allocated
•  Comply with internal and external regulatory framework and internal and external processes and procedures in accordance with organisational standards.
•  Critically assess information supplied to determine if all relevant information has been received.
•  Attend to all aspects of system processing relevant to a portfolio of claims.
•  Respond to queries and resolve to the satisfaction of the affected parties within the scope of authority and / or responsibility.
•  Attend to daily administrative routine tasks in accordance with organisational standards, processes and procedures.
•  Attend to the typing of general correspondence if and when necessary.

Requirements

•  Matric.
•  Proven Administrative Skills.
•  Ability to acquire new skills quickly.
•  Problem Solving.
•  Administrative Skills.
•  Analysis and Judgement.
•  Attention to Detail.
•  Client Orientation.
•  Communication Skills.
•  Initiative.
•  Interpersonal Skills.
•  Organisational Awareness.
•  Planning and Organising.
•  Teamwork.
•  Time management.
•  Drive for Results.
•  Computer Literacy.
•  Drawing of diary.
•  Filing of documents.
•  Archiving.