Description

In this role you will be responsible for completing interactions with our customers by resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution. You will be focusing on troubleshooting technical challenges, general customer support, and offering new products and services where relevant to our customers.

Responsibilities

•  Providing excellent customer service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.
•  Identifying vulnerable customers and adapting approach, providing additional support when required.
•  Handling escalated customer queries with empathy and integrity, logging accurately
•  Dealing with a wide range of queries across telephony platform
•  Any other duties as deemed necessary and in line with the scope and level of this role.
•  Handling customer queries and delivering high quality service throughout
•  Using your product knowledge to proactively find answers and solve problems.
•  working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.
•  Adhering to data protection and confidentiality laws.

Requirements

•  Grade 12 (Matric).
•  Passed English and Math Lit / Mathematics.
•  Previous Retail experience (Preferred but not essential).
•  Customer Service experience (Preferred but not essential).
•  Reading comprehension.
•  Writing and speaking skills.
•  Computer skills, and basic Internet navigation skills.
•  Critical thinking and problem-solving skill.
•  Time Management: Balancing multiple tasks efficiently is essential.