Description

Passenger Information Agent An exciting vacancy exists at Upington International Airport for an Passenger Information Agent within the Airport Management division.

Responsibilities

•  Proactively identifying, resolving and escalating customer’s needs as and when required.
•  Announcing flight information
•  Provide support to relevant stakeholder to ensure achievement of objectives.
•  Participate in customer care projects and initiatives as and when required.
•  Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
•  Capture information for trending purposes.
•  Identify and escalate any system related errors.
•  Escalate repeated Operational non-compliance.

Requirements

•  The successful candidate must have a valid Matric (Grade 12) qualification or equivalent and experience, based on the job requirements, within the position.
•  Proficiency and knowledge of Microsoft Office packages.
•  A minimum of 1 year airport operation related experience would serve as an advantage.