Description

We are looking for a dynamic and passionate individual who will ensure exceptional customer satisfaction and excellent store performance.

Job Purpose:

Maximizing sales by effectively delivering AWESOME customer service and providing customers with a WOW experience.

Responsibilities

•  Providing AWESOME customer service to give customers a WOW experience.
•  Attend to the unique and individual shopping needs of each customer and always put the Customer first.
•  Ensuring that customers receive prompt and relevant service on the sales floor and by telephone.
•  Adhere to all basic customer service standards.
•  Determining customers' requirements and advising on product range, price, and warranties.
•  Demonstrating, explaining, and advising on products to customers.
•  Selling goods and most importantly, add on sales and services.
•  Ensuring that goods are correctly priced and displayed.
•  Ensure promotions are executed timeously and execution is planned in advance.
•  Adherence to all merchandising/layouts and housekeeping standards and schedules.
•  Preparation, implementation, and maintenance of all advertised sales promotions timeously.
•  Reporting on fast and slow sellers to the Store Manager.
•  Participating in stock takes and stock counts.
•  Minimize stock loss.
•  Minimize expenses in the area of responsibility.
•  Maximize sales in all areas.
•  Protect the Company’s assets in the area of responsibility.
•  Undertake any other relevant duties requested by Senior Management.
•  Undertake all mandatory and service training as required.
•  Maintain the strict confidentiality of all information.
•  Undertake an appraisal and personal development review regularly.
•  Take responsibility and accountability for being up to date with current SOPs.
•  Co-operate fully in the introduction of any new technology and new methods.

Requirements

•  Matric Certificate.
•  6 (six) months of retail experience.
•  Must have own or reliable transport to be able to work shifts.
•  Sales driven.
•  Fantastic customer service skills.
•  Tenacious.
•  Highly motivated and target driven.
•  Excellent selling and communication skills.
•  Merchandising.