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Service Consultant

Service Consultant

Company: Discovery Life

Salary: Market Related

Location: Durban, KwaZulu Natal

Closing Date: Not Specified

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Description

Dealing with all queries related to Chronics and HIV.

Responsibilities

Taking calls and dealing with Discovery queries.
Dealing with queries from franchises, brokers & the public.
Dealing with all queries related to Chronics and HIV.
Dealing with all queries through to resolution.
Admin functions.
Policy changes to the product.
Working on Discovery Systems.
Assisting with escalated queries from brokers and franchises.

Requirements

Matric with a minimum of 50% English, Maths / Maths Literacy or Accounting.
Excellent verbal and written communication skills.
Excellent administration skills.
MS Office and PC literate.
Contact centre consultant skill.

Skills & Competencies

Self- motivated and pro-active.
Team player.
Assertiveness and can easily adapt to change.
Able to prioritize and work under pressure.
Very organized, positive, and service orientated.
Professional at all times.
Attention to detail.
Empathetic.
Sensitive.

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